Pooja Sambangi
About Pooja Sambangi
Pooja Sambangi is an IT Support Technician with extensive experience in troubleshooting and maintaining client networks. She holds a Master's degree in Information and Communication Technology from La Trobe University and a Bachelor's degree in Electrical, Electronics and Communications Engineering from Geethanjali College of Engineering and Technology.
Work at Woolworths Supermarkets
Pooja Sambangi has been employed at Woolworths Supermarkets since 2018, serving as a Customer Service Representative for six years. In this role, she engages with customers to address inquiries and provide assistance, contributing to a positive shopping experience. Her experience in customer service complements her technical skills, allowing her to effectively communicate technical information to non-technical users.
Work at Hatch
Since 2021, Pooja Sambangi has worked as an IT Support Technician at Hatch. In this position, she is responsible for troubleshooting and maintaining client networks, ensuring minimal downtime and optimal performance. Her role involves utilizing various IT service management tools to enhance operational efficiency and support the technical needs of clients.
Education and Expertise
Pooja Sambangi holds a Master's degree in Information and Communication Technology from La Trobe University, which she completed from 2018 to 2020. Prior to this, she earned a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Geethanjali College of Engineering and Technology, graduating in 2018. Her educational background provides a strong foundation for her technical expertise in IT support and network management.
Technical Skills and Tools
Pooja Sambangi is proficient in various technical tools and software essential for IT support. She utilizes Autotask for IT service management, enhancing efficiency in handling support tasks. Her knowledge extends to Kali Linux, Packet Tracer, and GNS3, which are critical for network simulation and cybersecurity. Additionally, she has experience with RMM SolarWinds for remote monitoring and management of IT infrastructure.
Previous Experience
Before her current roles, Pooja Sambangi worked at Onsite Helper as an Information Technology professional for three months in 2021 in Melbourne, Victoria, Australia. This experience contributed to her understanding of IT support in a practical environment, further developing her skills in troubleshooting and client interaction.