Ronald Fecteau
About Ronald Fecteau
Ronald Fecteau is an Information Technology Support Analyst at Hatch in Montreal, Quebec, Canada, where he has worked since 2022. He has extensive experience in IT support, having previously held positions at Genetec, BFG Enterprise Services, and Datavalet.
Work at Hatch
Ronald Fecteau has been employed at Hatch as an Information Technology Support Analyst since 2022. In this role, he provides technical support and solutions to various IT issues. His responsibilities include both over-the-phone and on-site assistance, demonstrating a commitment to effective customer service. Fecteau's experience in the IT field allows him to approach problems creatively, often without the need for large budgets.
Previous Experience in IT Support
Before joining Hatch, Ronald Fecteau worked at Genetec for four years, where he served as a Technical Support representative. His role involved assisting customers with technical issues and providing solutions. He also held a position as a Support Analyst at BFG Enterprise Services for ten months. Additionally, he worked at Datavalet as Technical Support for two years and spent 17 years as a Computer Technician at Talmud Torahs Unis de Montréal.
Education and Training
Ronald Fecteau completed his high school education at Argyle Academy, earning a High School Diploma from 1984 to 1990. He furthered his education at Herzing Institute, where he studied to become a Programmer Analyst and obtained a Certificate of Education and Competency (C.E.C.) in 1995. This educational background has equipped him with the foundational knowledge necessary for his career in information technology.
Technical Skills and Support Approach
Fecteau possesses a strong ability to solve IT issues creatively, often finding innovative solutions without the need for significant financial resources. His experience includes providing technical support both over the phone and in person, showcasing his versatility in addressing customer needs. His passion for helping others is evident in his approach to IT support roles, where he prioritizes effective communication and problem-solving.