Ross Man
About Ross Man
Ross Man is a Service Desk Technician with extensive experience in IT support and hardware deployment. He has worked for several companies, including Hatch and Flynn Group of Companies, and has contributed to significant projects such as upgrading operating systems and configuring cloud servers.
Work at Hatch
Currently, Ross Man serves as a Service Desk Technician at Hatch, a position he has held since 2019. His responsibilities include providing technical support and troubleshooting for users in the Mississauga office. During his tenure, he led the in-place upgrade of all users from Windows 7 to Windows 10, ensuring a smooth transition for the organization. Additionally, he played a key role in replacing desktop computers with laptops for all users in 2020. Ross also prepared Teams Live Events for Safety Huddles and other organizational events for executives, demonstrating his involvement in enhancing communication within the company.
Previous Experience in IT Support
Before joining Hatch, Ross Man worked at Flynn Group of Companies as an IT Service Desk Technician for five months in 2018. His role involved providing technical support to users in Mississauga, Ontario. Prior to that, he was employed at Staples from 2017 to 2018 as a Technician in Training and Tech Associate. In this role, he was responsible for hardware deployment and network troubleshooting across the Markham and Niagara offices, gaining valuable experience in IT support and customer service.
Education and Expertise
Ross Man studied at Sheridan College from 2017 to 2019, where he developed foundational skills in information technology. His education provided him with the knowledge necessary to excel in various technical roles. He has expertise in configuring cloud services, having assisted in setting up an Azure Cloud Server to host QuickBooks Enterprise in 2021. This experience highlights his ability to work with cloud technologies and contribute to organizational IT solutions.
Technical Skills and Responsibilities
In his role as a Service Desk Technician, Ross Man is skilled in troubleshooting hardware and software issues. His responsibilities include supporting users with technical problems and ensuring the smooth operation of IT systems. He has experience in managing operating system upgrades and hardware replacements, demonstrating his capability in maintaining and improving IT infrastructure. His work in configuring cloud servers further showcases his technical proficiency in modern IT environments.