Tetiana Kholosha
About Tetiana Kholosha
Tetiana Kholosha is a Service Desk Technician with extensive experience in customer service and technical support, currently employed at Hatch in Calgary, Canada. She holds a Bachelor's Degree in Applied Linguistics and a diploma in Telecommunication Systems, and has previously worked for Princess Cruises and Window Seal West.
Work at Hatch
Tetiana Kholosha has been employed at Hatch as a Service Desk Technician since 2019. In this role, she is responsible for managing user accounts across various platforms, including Active Directory, SAP, Exchange, Microsoft Skype, Teams, and Office 365. Her duties involve utilizing the Zendesk ticketing system to address initial inquiries and troubleshoot hardware, software, or network issues. She also has experience in escalating complex technical issues to Tier 2 support for further resolution.
Previous Experience in Customer Service
Before joining Hatch, Tetiana Kholosha worked as an Internet Cafe Administrator for Princess Cruises from 2009 to 2010 in the USA. She also served as a Customer Service Representative at Window Seal West for five months in 2017 in the Calgary, Canada Area. These roles contributed to her expertise in customer service and technical support.
Education and Expertise
Tetiana Kholosha holds a Bachelor's Degree in Applied Linguistics from Zaporozhie National University, which she completed from 1995 to 2001. She also earned a 2-year diploma in Telecommunication Systems from the Southern Alberta Institute of Technology between 2015 and 2017. Additionally, she is certified by Microsoft, demonstrating her proficiency in Microsoft technologies.
Technical Skills and Certifications
Tetiana Kholosha utilizes the Zendesk ticketing system for managing inquiries and troubleshooting technical issues. Her technical skills include managing user accounts and providing support across multiple platforms. Her Microsoft certification indicates a recognized level of expertise in Microsoft technologies, which enhances her capabilities in her current role.
Early Education
Tetiana Kholosha completed her high school education at Nova Kakhovka N8 from 1984 to 1994. This foundational education set the stage for her subsequent academic and professional pursuits.