Amit Rastogi
About Amit Rastogi
Amit Rastogi serves as the Deputy General Manager at Hathway Cable & Datacom Ltd, where he has worked since 2017. He holds an MBA in Financial Management and has over 20 years of experience in the banking and telecom sectors, specializing in credit and collections.
Work at Hathway
Amit Rastogi has served as the Deputy General Manager at Hathway Cable & Datacom Ltd since 2017. In this role, he leads various functions including billing, collections, retentions, customer life cycle management, and recoveries. His responsibilities encompass overseeing the financial operations related to customer accounts, ensuring efficient processes in managing collections and enhancing customer retention strategies. His tenure at Hathway has contributed to the company's operational efficiency in the New Delhi area.
Education and Expertise
Amit Rastogi holds an MBA in Business Studies with a focus on Financial Management from Sikkim Manipal University, which he completed in 2006. He also earned a Diploma in Financial Management from the Institute of Management Technology, Ghaziabad, in 1998. Additionally, he obtained a Bachelor of Commerce degree from Dr. B R Ambedkar College, Delhi University, in 1995. His educational background supports his extensive expertise in financial management and customer service.
Background
Amit Rastogi has over 20 years of professional experience in the banking and telecom sectors. His career includes significant roles that emphasize credit and collections management. Prior to his current position at Hathway, he worked at Reliance Communications as Head of Billing & Collections for eight years, and at HDFC Bank as an Assistant Manager for nearly a year. His diverse background has equipped him with a comprehensive understanding of customer service and financial operations.
Professional Experience
Amit Rastogi's career includes notable positions in both the banking and telecommunications industries. He worked at HDFC Bank as an Assistant Manager from 2002 to 2003, where he gained foundational experience in banking operations. Following this, he held the position of Head of Billing & Collections at Reliance Communications from 2009 to 2017. This role allowed him to develop skills in managing billing processes and customer collections, which he now applies in his current role at Hathway.
Achievements in Customer Service
Throughout his career, Amit Rastogi has developed extensive expertise in customer service retentions and customer life cycle management. His focus on these areas has been instrumental in enhancing customer satisfaction and loyalty within the organizations he has worked for. His leadership in billing and collections at Hathway reflects his commitment to improving financial processes and customer engagement.