Balaji Pandurangan
About Balaji Pandurangan
Balaji Pandurangan serves as the Head of Customer Service for Chennai and Vellore at Hathway Cable & Datacom Ltd, a position he has held since 2018. He has extensive experience in the telecom industry, having worked in various roles at companies such as Etisalat, Bharti Airtel, and Jio.
Current Role at Hathway
Balaji Pandurangan serves as the Head of Customer Service for Chennai and Vellore at Hathway Cable & Datacom Ltd. He has held this position since 2018, overseeing customer service operations in these regions. His responsibilities include managing customer interactions, ensuring service quality, and implementing strategies to enhance customer satisfaction.
Previous Experience in Telecom
Prior to his current role, Balaji worked at Jio as the Service Operations & Quality Assurance Manager from 2015 to 2018. He also held positions at Etisalat in Ajman, UAE, as a Project Managing Officer from 2014 to 2015, and at Bharti Airtel in various capacities, including Assistant Manager for Process Reengineering and Manager for Sales Excellence. His extensive experience spans over a decade in the telecom industry.
Educational Background
Balaji Pandurangan completed his Master of Business Administration (MBA) in Marketing/Marketing Management from Madurai Kamaraj University between 2015 and 2018. He also holds a Bachelor of Electronic Science from CTM College, which he completed from 1999 to 2001. His foundational education includes studies at Anjuham Higher Secondary School.
Skills and Expertise
Balaji possesses skills in process and transition management, analytics, and internal compliance, particularly within the telecom sector. He has significant experience in field force management and Telecom Enforcement Resource and Monitoring (TERM) operations. His expertise also includes complaints management and enhancing customer service operations across multiple locations.
Career Progression
Balaji's career began at Magus Customer Dialog as an Inbound Call Center Agent in 2003. He then worked at HCL BPO as an Inbound Call Center Executive before progressing to various roles at Bharti Airtel, including Senior Executive in Call Center Quality Operations. His career reflects a steady advancement through roles focused on customer service and operational excellence.