Biswajit Mukherjee
About Biswajit Mukherjee
Biswajit Mukherjee is a Business Analyst at Hathway Cable & Datacom Ltd in Kolkata, India, with over a decade of experience in the telecom industry. His background includes roles in customer service management, regulatory compliance, and customer retention across various companies.
Work at Hathway
Biswajit Mukherjee has been serving as a Business Analyst at Hathway Cable & Datacom Ltd since 2021. He is based in Kolkata, West Bengal, India. In this role, he utilizes his expertise to analyze business processes and contribute to the company's operational efficiency. His tenure at Hathway marks a significant phase in his career, where he applies his extensive background in customer service and telecom operations.
Previous Experience at Vodafone Idea Limited
Prior to joining Hathway, Biswajit Mukherjee worked as a Process Manager at Vodafone Idea Limited from 2018 to 2021. His responsibilities included overseeing process management and ensuring compliance with regulatory standards. This role further developed his skills in managing customer service operations and regulatory processes across multiple regions.
Telecom Industry Background
Biswajit Mukherjee possesses a decade of experience in the telecom industry, focusing on service operations and customer retention. His career includes various roles that emphasize customer life cycle management and product and system integration. His extensive experience encompasses managing prepaid regulatory processes and compliance across regions such as BIH, KOL, WB, and ORI.
Education and Expertise
Biswajit Mukherjee earned a Master of Computer Applications (MCA) degree from Indira Gandhi National Open University, completing his studies from 2008 to 2011. His educational background supports his analytical skills and technical knowledge, which he applies in his current role as a Business Analyst and throughout his career in the telecom sector.
Career Progression
Throughout his career, Biswajit Mukherjee has held various positions in the telecom sector. He worked at Idea Cellular Ltd in multiple capacities, including as a Retention Specialist and Service Delivery professional from 2011 to 2018. His earlier roles included positions in data processing and marketing, contributing to a well-rounded experience in customer service and operational management.