Delia Dsouza
About Delia Dsouza
Delia Dsouza is a Senior Customer Support Representative at Hathway Cable & Datacom Ltd, where she has worked since 2015. She holds a Bachelor of Commerce degree from St. Rocks College and previously worked as a Senior Customer Service Executive at Serco from 2012 to 2014.
Work at Hathway
Delia Dsouza has been employed at Hathway Cable & Datacom Ltd since 2015. She holds the position of Senior Customer Support Representative. In this role, she is responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Her tenure at Hathway has spanned over nine years, during which she has contributed to enhancing customer support processes.
Previous Experience at Serco
Before joining Hathway, Delia Dsouza worked at Serco as a Senior Customer Service Executive from 2012 to 2014. In this position, she managed customer interactions and provided support to resolve various service-related issues. Her experience at Serco equipped her with valuable skills in customer service and communication.
Education Background
Delia Dsouza studied at St. Rocks College, where she earned a Bachelor of Commerce degree. Her studies took place from 2011 to 2012, completing the program in one year. This educational background provided her with foundational knowledge in commerce, which supports her current role in customer support.