Nevin Peter
About Nevin Peter
Nevin Peter serves as the Head of Customer Service at Hathway Cable & Datacom Ltd, bringing over 14 years of experience in customer operations and service delivery. He has held various leadership roles across several companies, including British Telecom and Bharti Airtel, and possesses a strong background in team management and performance analysis.
Work at Hathway
Nevin Peter has been serving as the Head of Customer Service at Hathway Cable & Datacom Ltd since 2016. In this role, he oversees customer service operations and focuses on enhancing service delivery standards. His leadership aims to improve customer satisfaction and streamline processes within the organization. With over eight years in this position, he has contributed to building a robust customer service framework that aligns with the company's objectives.
Previous Experience
Nevin Peter has accumulated extensive experience in various roles prior to his current position. He worked at GEI Industrial Systems Ltd as an Assistant Purchasing Manager for 11 months in 2002-2003. He then held a Team Leader position at British Telecom from 2006 to 2008. Following that, he served as a Performance Manager at Bharti Airtel Limited from 2012 to 2014. His career also includes a role as an Assistant Manager at Tata Teleservices Ltd from 2008 to 2012, and a Team Leader position at Wipro BPO from 2006 to 2008. Additionally, he worked as a Billing Executive at Bharti Airtel Limited from 2003 to 2006.
Education and Expertise
Nevin Peter holds a Bachelor's degree in Business Administration and Management from BSSS College, Habibganj, Bhopal, which he completed from 1999 to 2002. He further pursued a Master of Arts (M.A.) in Economics from HAMIDIA COLLEGE BHOPAL from 2002 to 2004. Additionally, he earned a Master of Business Administration (MBA) in Marketing/Marketing Management from Punjab Technical University from 2004 to 2006. His educational background supports his expertise in vendor management, service delivery, performance management, and team management.
Skills and Specializations
Nevin Peter specializes in several key areas that enhance his effectiveness in customer service management. His skills include vendor management, service delivery, performance management, and analysis. He is adept at managing processes and streamlining workflows, which contributes to increased productivity. Nevin also focuses on building large teams and developing individuals to take on additional responsibilities, fostering a collaborative work environment.