Nilesh Garge
About Nilesh Garge
Nilesh Garge serves as the Assistant General Manager at Hathway Cable & Datacom Ltd, where he has worked since 2014. He has extensive experience in service delivery management, having previously held managerial roles at Tata Sky Ltd and LG Electronics.
Work at Hathway
Nilesh Garge has been serving as the Assistant General Manager at Hathway Cable & Datacom Ltd since 2014. His role involves overseeing a team of 4 managers and 150 technicians across 20 offices in Mumbai and Thane. He is responsible for strategizing service and network correction plans that align with the company's business objectives. Garge plays a significant role in achieving sales targets for new internet connections by ensuring efficient installation processes. He also regularly conducts audits to ensure adherence to customer handling Standard Operating Procedures (SOPs).
Previous Experience at Tata Sky Ltd
Before joining Hathway, Nilesh Garge worked at Tata Sky Ltd as the Manager of Field Service Delivery from 2011 to 2014. During his three years in this role, he was based in the Mumbai area. His responsibilities included managing field service operations and ensuring high-quality service delivery to customers. This position contributed to his extensive experience in the telecommunications sector.
Previous Experience at LG Electronics
Nilesh Garge also has experience working at LG Electronics as a Branch Service Manager from 2002 to 2010. He held this position for eight years, where he was responsible for managing service operations and ensuring customer satisfaction. This role helped him develop skills in service management and customer relations.
Education and Expertise
Nilesh Garge studied Mechanical Engineering at Anuradha Engineering College, where he earned his Bachelor of Engineering (B.E.) degree from 1995 to 1999. He also completed his Higher Secondary Certificate (HSC) in Science at Shivaji Science & Arts College Chikhli in 1995. His educational background provides a solid foundation for his technical and managerial roles in the telecommunications industry.
Regulatory Compliance and Audits
In his current role, Nilesh Garge is responsible for maintaining a complaint resolution turnaround time (TAT) of 85%, ensuring compliance with Telecom Regulatory Authority of India (TRAI) regulations. He actively participates in TRAI audits to verify that service levels meet regulatory guidelines. His involvement in these audits underscores his commitment to maintaining high standards of service quality.