Ravi Gupta
About Ravi Gupta
Ravi Gupta is the Manager of Customer Support at Hathway Cable & Datacom Ltd, where he focuses on customer onboarding, retention strategies, and improving key performance indicators. He has a background in customer support operations and has previously held roles at Teleperformance and Vertex Customer Solutions.
Work at Hathway
Ravi Gupta serves as the Manager of Customer Support at Hathway Cable & Datacom Ltd, a position he has held since 2021. In this role, he oversees customer support operations and focuses on improving key performance indicators such as Net Promoter Score and customer satisfaction. He has developed strategies aimed at customer onboarding and retention, which have contributed to reducing churn rates. Additionally, he is responsible for network monitoring across the Delhi NCR region, ensuring optimal service delivery and enhancing the overall customer experience.
Previous Experience in Customer Support
Prior to his current role at Hathway, Ravi Gupta worked at Vertex Customer Solutions India Private Limited as a Team Leader Operations from 2012 to 2014 in Jaipur, Rajasthan. He also served as a Knowledge and Escalation Executive at Teleperformance from 2011 to 2012 in Indore, Madhya Pradesh. These positions provided him with extensive experience in customer support operations, where he honed his skills in managing teams and addressing customer inquiries effectively.
Education and Expertise
Ravi Gupta studied at Jiwaji University from 2009 to 2012, completing a three-year program. His educational background has equipped him with the knowledge and skills necessary for his roles in customer support management. His expertise includes developing comprehensive management information systems (MIS) reporting to enhance customer support operations and implementing strategies that improve customer satisfaction.
Achievements in Customer Support
In his career, Ravi Gupta has implemented a comprehensive MIS reporting system that has significantly improved customer support operations. He plays a crucial role in initiatives aimed at reducing complaints, which enhances the overall customer experience. His focus on improving key performance indicators has contributed to the success of the customer support teams he has managed.