Ravi Kumar
About Ravi Kumar
Ravi Kumar is a Senior Customer Support Engineer specializing in network systems at Hathway Datacom Pvt Ltd, where he has worked since 2007. He holds diplomas in Computer Science and programming languages, and possesses extensive expertise in Cisco configurations and troubleshooting.
Work at Hathway
Ravi Kumar has been employed at Hathway Datacom Pvt Ltd since 2007, serving as a Senior Customer Support Engineer specializing in network operations. Over his 17-year tenure, he has developed a deep understanding of customer support processes and network technologies. His role involves planning and implementing shared resources, as well as resolving technical issues that arise in day-to-day operations. He has gained significant experience in managing and troubleshooting network systems, contributing to the overall efficiency of the organization.
Education and Expertise
Ravi Kumar completed his education at Bangalore University, where he studied C, C++, Java, Networks, and Oracle, earning a diploma from 2003 to 2006. Prior to that, he attended R.J.S Polytechnic, obtaining a diploma in Computer Science from 2000 to 2006. He also completed his SSLC at RJSHS from 2007 to 2010, where he studied subjects including English, Kannada, Maths, Hindi, Science, and Social Studies. His educational background provides a solid foundation for his technical expertise in network engineering.
Technical Skills and Specializations
Ravi Kumar possesses specialized skills in Layer 3 switching, particularly with the 2948GL3 model. He has extensive experience in configuring and troubleshooting various Cisco devices, including the Cisco 2610, 3600, CMTS 7200 & 7200VXR, and Cisco Catalyst Switches 3750. Additionally, he is proficient in handling VICI Dialer, Go Auto Dial, and VOIP technologies. His technical capabilities enable him to effectively monitor backup systems and system performance, ensuring smooth operations within the network.
Professional Experience
With a career spanning over 17 years, Ravi Kumar has developed a robust professional profile in customer support and network engineering. His experience includes planning and implementing shared resources, as well as resolving technical problems that occur in daily operations. He has a proven track record of effectively managing network systems, which contributes to the reliability and performance of the services provided by Hathway Datacom Pvt Ltd.