Vijay Menezes
About Vijay Menezes
Vijay Menezes serves as the Head of Network Operations at Hathway Cable & Datacom Ltd, where he has worked for 25 years. He has extensive experience in network infrastructure, staff development, and operational efficiency.
Work at Hathway Cable & Datacom Ltd
Vijay Menezes has been with Hathway Cable & Datacom Ltd since 1999, holding various positions over a span of 25 years. He currently serves as the Head of NOC - Network Operation, overseeing critical network operations in the Mumbai Area, India. Prior to this role, he worked as Senior Deputy General Manager (DGM) Network from 1999 to 2011 and has also held the position of General Manager (GM) Network. His tenure at Hathway has been marked by significant contributions to network infrastructure and operational excellence.
Education and Expertise
Vijay Menezes studied at St. Xavier's Technical Institute, where he focused on Electronics and Communication, earning a degree in Electronics and Video Engineering from 1991 to 1994. His educational background laid the foundation for his extensive technical expertise in various technologies, including DOCSIS, GPON, and MEN. He possesses in-depth knowledge of network operation systems (NOC), operational support systems (OSS), and business support systems (BSS).
Background in Network Operations
Vijay has developed and implemented best practices for a 24/7 Technical Assistance Center (TAC) and Network Operations Center (NOC) for network infrastructure products. He has established internal service level agreements (SLAs) to ensure the availability of support center systems, including redundant operations and disaster recovery procedures. His background includes extensive experience in ISP operations and the management of network architecture requirements.
Achievements in Cost Management
Throughout his career, Vijay Menezes has identified and implemented innovative methods to reduce capital expenditure (CAPEX) and operational expenditure (OPEX) costs. His approach includes leveraging new technologies and making strategic network modifications. He has also been involved in commercial closure activities related to bandwidth, local loop, dark fiber, networking hardware, and peering agreements.
Customer-Facing Operations and Reviews
Vijay has delivered quality and operations reviews focused on network performance, implementation, and customer support. His role involves engaging with customers to discuss network performance metrics and operational efficiencies, ensuring that service delivery meets customer expectations.