Chrissy Calabrese
About Chrissy Calabrese
Chrissy Calabrese serves as the Training & Onboarding Lead at Haven Technologies, where she has worked since 2021. She has a diverse background in customer service and training roles at MassMutual and Haven Technologies, and holds a Bachelor of Science in Mathematics from the University of Massachusetts Amherst.
Current Role at Haven Technologies
Chrissy Calabrese serves as the Training & Onboarding Lead at Haven Technologies. She has held this position since 2021 and has been instrumental in developing training programs tailored to the needs of clients. Her role involves creating modular training curriculums for various product offerings and ensuring that onboarding processes are effective and efficient. She works remotely from Phoenix, Arizona.
Previous Experience at MassMutual
Chrissy Calabrese has extensive experience at MassMutual, where she held several positions from 2013 to 2019. She started as a Customer Service Representative in Springfield, Massachusetts, before moving to Phoenix, Arizona, where she worked as a Blue Chip Customer Service Representative, Field Service Specialist, and Internal Wholesaler. Her roles involved direct client interaction and support, contributing to her understanding of customer needs.
Work at Haven Technologies
At Haven Technologies, Chrissy held multiple roles prior to her current position. She worked as an Internal Distribution Partner from 2019 to 2020 and as a Project Lead Training for five months in 2020. Additionally, she served as the Knowledge Base Manager in 2021, where she collaborated with the knowledge base manager to categorize and write extensive product documentation for clients' end users.
Educational Background
Chrissy Calabrese earned a Bachelor of Science degree in Mathematics from the University of Massachusetts Amherst, where she studied from 2007 to 2010. This educational background has equipped her with analytical skills that are beneficial in her current role in training and onboarding.
Skills and Proficiencies
Chrissy has developed proficiency in a Learning Management System (LMS), which enables her to effectively track client progress and identify learning gaps. She has also coordinated with product teams to gain a comprehensive understanding of various products, allowing her to create targeted training materials. Her ability to execute a 60-day plan for modular training curriculums demonstrates her organizational skills and commitment to client success.