David Rodriguez
About David Rodriguez
David Rodriguez is an ITSM Systems Operations professional currently working at Hawaiian Airlines since 2019. He has over three decades of experience in IT management, having held various roles at organizations such as Wells Fargo, Avnet, and Capgemini.
Work at Hawaiian Airlines
David Rodriguez has been employed at Hawaiian Airlines since 2019, serving in the role of ITSM Systems Operations. In this position, he is responsible for maintaining IT operating standards and conducting root cause analysis and remediation. His work involves ensuring the effectiveness of IT service management processes, which includes oversight of various ITSM functions.
Previous Experience in ITSM
Before joining Hawaiian Airlines, David Rodriguez worked as an ITSM Process and Delivery Specialist at Public Consulting Group from 2018 to 2019 in Boston, Massachusetts. He also held the position of Technical Solutions Manager at Genius Avenue for one year in Scottsdale, Arizona, from 2017 to 2018. His extensive experience in ITSM processes includes Incident, Problem, Change, and Knowledge Management.
Career Background
David Rodriguez has a diverse career spanning several companies and roles. He worked at Wells Fargo as an End User Infrastructure Manager from 1984 to 1996 in San Francisco, California. Following that, he served as an Architect and Strategist at Avnet from 1996 to 2011 in Phoenix, Arizona. He also worked as a Solutions Architect at Capgemini in Aquitaine, France, from 2011 to 2016.
Education and Expertise
David Rodriguez studied at UC Santa Barbara, where he earned a Bachelor of Applied Science in Management from 1988 to 1991. He also attended Los Angeles Pierce College, achieving an Associate degree from 1986 to 1988. His educational background supports his extensive knowledge in IT service management and operational standards.
Reporting and Analytics in ITSM
In his current role at Hawaiian Airlines, David Rodriguez is involved in reporting and analytics as part of his ITSM Systems Operations responsibilities. This aspect of his work emphasizes the importance of data-driven decision-making in maintaining and improving IT service management processes.