Jesse Starmer
About Jesse Starmer
Jesse Starmer is a Specialist in Product Development at Hawaiian Airlines, where he has worked since 2014. He has a background in marketing and account coordination, with previous roles at various advertising and marketing firms in Honolulu.
Work at Hawaiian Airlines
Jesse Starmer currently serves as a Specialist in Product Development at Hawaiian Airlines, a position held since 2014. In this role, he manages the in-cabin service experience for passengers on all international, North American, and inter-Hawaiian Island flights. He collaborates with the Inflight group to establish on-board service standards, ensuring a high level of customer service. Additionally, he coordinates service initiatives and oversees in-cabin product implementation across various company channels. Jesse also develops new service procedures with a service committee to enhance the passenger experience as on-board technology and brand goals evolve.
Previous Experience in Marketing and Advertising
Before his current role, Jesse Starmer worked in various capacities in marketing and advertising. He was a Direct and Email Marketing Coordinator at Hawaiian Airlines from 2011 to 2014, where he focused on marketing strategies. Prior to that, he held positions as an Account Coordinator at Harris Agency from 2009 to 2010 and at Laird Christianson Advertising from 2008 to 2009. He also worked as an Account Executive at OrangeRoc from 2010 to 2011. His early career included an internship at Firefly Interactive in 2007.
Education and Expertise
Jesse Starmer earned a Bachelor of Arts degree in Communication from the University of Hawaii at Manoa, completing his studies from 2003 to 2007. His educational background provides a foundation for his expertise in product development and marketing within the airline industry. This academic experience supports his ability to manage customer service initiatives and develop effective communication strategies for enhancing passenger experiences.
Background in Honolulu, HI
Jesse Starmer has built his career primarily in Honolulu, HI. His professional journey began with an internship in 2007, and he has since accumulated extensive experience in the marketing and advertising sectors. His roles have consistently focused on customer service and product development, reflecting his commitment to enhancing passenger experiences in the airline industry.