Jessica Moore
About Jessica Moore
Jessica Moore is a Business Analyst at Hawaiian Airlines, where she has worked since 2014. She has extensive experience in performance testing and project management, having held positions at notable companies such as The Boeing Company and AT&T Wireless.
Work at Hawaiian Airlines
Jessica Moore has been employed at Hawaiian Airlines as a Business Analyst since 2014. In this role, she has focused on managing ServiceNow upgrades and patching to utilize new features and ensure compliance with support requirements. She has implemented the ServiceNow Agile module to effectively track user stories and manage development processes. Additionally, she has led the integration of ServiceNow with Accenture and SITA, coordinating resources across multiple vendors to synchronize ticketing systems.
Previous Experience in Performance Testing
Before her current position, Jessica Moore worked at The Boeing Company from 2005 to 2014 as a Performance Test Project Manager. Her career in performance testing began at AT&T Wireless, where she served as a Performance Tester from 2000 to 2004. Earlier in her career, she also worked at FocusFrame as a Performance Test Lead for one year in 2004. This extensive experience in performance testing has contributed to her analytical skills in her current role.
Education and Expertise
Jessica Moore earned her Bachelor of Arts in Information Systems from the University of Washington - Michael G. Foster School of Business, studying from 1996 to 2000. Her educational background has provided her with a strong foundation in business analysis and information systems. Additionally, she attended Punahou School from 1992 to 1996, further enhancing her academic credentials.
Project Management and Implementation Skills
In her role at Hawaiian Airlines, Jessica Moore has demonstrated project management skills by facilitating defect management and tracking during user acceptance testing. She has ensured the resolution of application issues and implemented the IT Services portal in ServiceNow. This involved documenting business processes and learning development processes to create functional solutions for IT requests.