Jonathan Snook
About Jonathan Snook
Jonathan Snook serves as the Chief Operating Officer at Hawaiian Airlines, a position he has held since 2015. He has extensive experience in the airline industry, having previously worked at American Airlines in various leadership roles and holds two patents for a tool recognized in the industry.
Work at Hawaiian Airlines
Jonathan Snook has served as Chief Operating Officer at Hawaiian Airlines since 2015. In this role, he has been responsible for overseeing the airline's operations and ensuring the delivery of a comprehensive customer experience. He has managed a workforce of over 40,000 employees, focusing on operational efficiency and customer satisfaction. His leadership at Hawaiian Airlines has contributed to the airline's reputation and operational success in the competitive aviation industry.
Previous Experience at American Airlines
Before joining Hawaiian Airlines, Jonathan Snook held several positions at American Airlines. He worked as an Agent, Lead Agent, and Supervisor from 1986 to 1989. Later, he served as Vice President of Operations Planning and Performance from 2010 to 2013, and as Senior Vice President of Customer Service from 2013 to 2014. His diverse roles at American Airlines provided him with extensive experience in airline operations and customer service management.
Education and Expertise
Jonathan Snook studied at Northwestern University in Illinois, where he completed the Management Executive Program in 1998. He also attended Altrincham Grammar School from 1979 to 1986. His educational background, combined with his extensive experience in the airline industry, has equipped him with the skills necessary to manage operations and improve customer service in various sectors.
Patents and Innovations
Jonathan Snook holds two patents for the Wheelfloat® tool, which was recognized with Motor Magazine’s Top 20 Tool Award in 2007. This innovation reflects his commitment to enhancing operational efficiency and safety within the industry. His contributions to tool development demonstrate a focus on practical solutions in the aviation and transportation sectors.
Global Experience and Language Skills
Jonathan Snook has lived and worked in three countries, which has provided him with a broad perspective on international operations. He is fluent in English and Swedish and holds dual British and US citizenship. His multicultural background and language skills facilitate effective communication in diverse environments.