Katherine Benton
About Katherine Benton
Katherine Benton serves as the Director of IT, Customer Platforms at Hawaiian Airlines, where she has worked since 2019. She has extensive experience in technology management and collaboration across various roles in the airline industry.
Work at Hawaiian Airlines
Katherine Benton serves as the Director of IT, Customer Platforms at Hawaiian Airlines, a position she has held since 2019. In this role, she oversees Sales, Distribution, Contact Centers, and Marketing Technology. Based in Tempe, Arizona, she leads a cross-functional team of IT professionals, including architects, developers, project managers, QA engineers, and business analysts. Benton collaborates with business counterparts and vendors to understand their needs and provide optimal solutions, leveraging her expertise in CRM, Martech, Contact Center, and SaaS solutions to drive business growth and innovation.
Previous Experience in the Airline Industry
Before joining Hawaiian Airlines, Katherine Benton accumulated extensive experience in the airline industry. She worked at US Airways (now American Airlines) as a Senior Program Manager from 2009 to 2013. She later served as an Application Development Manager in IT Service Recovery at American Airlines from 2015 to 2019. Additionally, she held the position of Senior Program Manager at American Airlines from 2013 to 2015. This background provided her with a solid foundation in program management and application development within the airline sector.
Project Management Background
Katherine Benton has a strong background in project management, having worked as a Project Manager at DMB Associates from 2005 to 2008. Her experience also includes a role as a Systems Analyst at Pulte Homes from 2003 to 2005. Throughout her career, she has demonstrated her ability to lead teams and manage projects effectively, contributing to her success in various IT and management roles.
Education and Expertise
Katherine Benton holds a Bachelor's degree in Management Information Systems and Russian from Texas A&M University. She also studied at Middlebury College, where she attended the Russian Language School. Her educational background equips her with a diverse skill set that includes technical knowledge and language proficiency, enhancing her ability to work in multicultural environments and manage complex IT projects.
Professional Focus and Passion
Katherine Benton is passionate about utilizing technology to enhance competitiveness, reduce costs, and improve quality within organizations. She focuses on leveraging her expertise in CRM, Martech, Contact Center, and SaaS solutions to enable business growth and innovation. Her commitment to these areas reflects her dedication to driving efficiency and effectiveness in the IT landscape.