Linda Watters
About Linda Watters
Linda Watters serves as the Director of Emergency Response & Business Continuity at Hawaiian Airlines, a position she has held since 2015. With extensive experience in emergency response and business continuity, she previously worked at United Airlines in various roles for over 30 years.
Work at Hawaiian Airlines
Linda Watters has served as the Director of Emergency Response & Business Continuity at Hawaiian Airlines since 2015. In this role, she has managed the Emergency Operations Plan and ensured compliance with public laws mandated by Congress. Watters has developed and managed the Hawaiian Airlines Emergency Response and Business Continuity Program, aligning it with the Aviation Disaster Family Assistance Act of 1996. She has also coordinated with local and national CDC offices to address public health issues affecting passengers. Additionally, she has developed cross-training programs to facilitate a seamless emergency response and has overseen family assistance responses during major emergencies.
Previous Experience at United Airlines
Before joining Hawaiian Airlines, Linda Watters held various positions at United Airlines from 1975 to 2015. She worked in the Advertising Department and Contact Centers for 26 years, followed by a role as Supervisor in the Operations Security Center from 2001 to 2006. She then served as Sr. Staff in Onboard Service, Safety, and Security from 2006 to 2010, and as Manager of the Emergency Response and Special Assistance Team from 2010 to 2015. Her extensive experience at United Airlines provided her with a strong foundation in emergency response and operational security.
Education and Expertise
Linda Watters holds a Bachelor of Science degree from Utah State University. She studied Secondary Education, which complements her extensive experience in emergency response and business continuity. Her educational background, combined with her professional experience, equips her with the knowledge and skills necessary to effectively manage emergency situations and develop strategic plans for business continuity.
Emergency Response Coordination
In her current role, Linda Watters has liaised with government and airport agencies at all airports served by Hawaiian Airlines to coordinate disaster response efforts. She has developed, coordinated, and scheduled emergency response drills to ensure organizational readiness and compliance with NTSB and government requirements. Her strategic vision for Business Continuity and Emergency Planning & Response has been instrumental in preparing Hawaiian Airlines for various emergency scenarios.