Lisa Rodrigues
About Lisa Rodrigues
Lisa Rodrigues is a Specialist in Policy & Procedures for Airport Operations at Hawaiian Airlines, where she has worked since 2021. With 28 years of experience in the airline industry, she has held various roles at American Airlines, American Express, and Southwest Airlines, specializing in training and Global Distribution Systems.
Work at Hawaiian Airlines
Lisa Rodrigues has been employed at Hawaiian Airlines since 2021, serving as the Specialist Policy & Procedures for airport operations. In this role, she focuses on developing and implementing policies and procedures that enhance operational efficiency at the airport. Based in Honolulu, Hawaii, she has contributed to the airline's commitment to providing quality service and operational excellence.
Previous Experience in the Airline Industry
Prior to her current position, Lisa Rodrigues accumulated extensive experience in the airline industry. She worked at American Airlines for over two decades, holding various roles including Senior Sales Agent and positions in Revenue Management and oneworld Support. Additionally, she served as an Airport Operations Specialist at Southwest Airlines and as a Travel Consultant at American Express, further broadening her expertise in airline operations and customer service.
Training and Expertise in Airline Operations
Lisa Rodrigues possesses significant expertise in training agents and management-level employees on Sabre workarounds to resolve codeshare Passenger Name Record (PNR) issues. Her extensive experience in multiple Global Distribution Systems, including Amadeus, Apollo, and Galileo, allows her to effectively address operational challenges and improve service delivery within the airline industry.
Education and Certification in Air Transportation
Lisa Rodrigues studied at the International Air and Hospitality Academy, where she earned a certificate in Air Transportation. This educational background provided her with foundational knowledge and skills that have been instrumental throughout her 28-year career in the airline industry.