Mariana Timu Faiai
About Mariana Timu Faiai
Mariana Timu Faiai serves as the Chief Agent of Guest Services and Train the Trainer at Hawaiian Airlines, a position she has held since 2010. She has a diverse educational background, including a Bachelor's degree in Justice Studies and a Master's degree in Social Sciences/Public Administration from Fort Hays State University.
Work at Hawaiian Airlines
Mariana Timu Faiai has been employed at Hawaiian Airlines since 2010. She holds the position of Chief Agent in Guest Services, where she also serves as a Train the Trainer. Her role involves overseeing guest services operations and facilitating training programs for staff. She is based in Pago Pago, American Samoa, and has accumulated 14 years of experience in this position.
Education and Expertise
Mariana Timu Faiai has a diverse educational background. She earned an Associate of Science degree in Criminal Justice/Law Enforcement Administration from American Samoa Community College, completing her studies from 1989 to 1991. She later attended Fort Hays State University, where she achieved a Bachelor's degree in Justice Studies from 2006 to 2007 and a Master's degree in Social Sciences/Public Administration from 2008 to 2009. Additionally, she studied Administration of Justice at Honolulu Community College.
Background
Mariana Timu Faiai's educational journey began at American Samoa Community College, where she focused on Criminal Justice. She then advanced her studies at Fort Hays State University, obtaining both a Bachelor's and a Master's degree in fields related to justice and public administration. Her extensive education has contributed to her professional development in the guest services sector.
Professional Development
In her role as Chief Agent, Guest Services - Train the Trainer at Hawaiian Airlines, Mariana Timu Faiai is responsible for developing training programs aimed at enhancing the skills of guest services staff. This position highlights her commitment to professional development and her ability to lead and mentor others in the industry.