Monica Ornellas
About Monica Ornellas
Monica Ornellas is a Loyalty Systems Manager at Hawaiian Airlines, where she has worked since 2019. She has a background in both the airline and technology sectors, with expertise in business process improvement and managing loyalty systems.
Work at Hawaiian Airlines
Monica Ornellas currently serves as the Loyalty Systems Manager at Hawaiian Airlines, a position she has held since 2019. In this role, she focuses on managing loyalty systems, leveraging her expertise in the airline industry. Prior to her current position, she worked as the Director of the IT Support Center at Hawaiian Airlines from 2002 to 2007. Her extensive experience within the company highlights her commitment to enhancing customer loyalty and operational efficiency.
Previous Experience at Diebold Nixdorf
Monica Ornellas worked at Diebold Nixdorf from 2010 to 2019, where she held two key roles. Initially, she served as the Customer Service Manager for the Pacific Islands Region for eight years. Following this, she transitioned to the role of Client Account Executive for one year, focusing on client relations in the Pacific Islands Region. This experience contributed to her skills in vendor management and customer service.
Education and Expertise
Monica Ornellas earned a Bachelor of Arts degree in Anthropology from the University of Hawaii at Manoa. Her educational background complements her professional experience in both the airline and technology sectors. She possesses strong skills in business process improvement and has developed expertise in managing loyalty systems, which are essential for enhancing customer engagement in the airline industry.
Background in Aviation and Technology
Monica Ornellas has a diverse professional background that spans both the aviation and technology industries. Her experience in operations management showcases her leadership capabilities. This combination of skills allows her to effectively navigate the complexities of airline operations while implementing technology-driven solutions.