Morgan K. Balai
About Morgan K. Balai
Morgan K. Balai serves as the Manager of ITSM and Service Desk at Hawaiian Airlines, where they have worked since 2015. They hold an MBA in Capital Markets and a B.Tech. in Business, Psychology, and Communication from the University of Alaska Fairbanks.
Work at Hawaiian Airlines
Morgan K. Balai has served as the Manager of ITSM and Service Desk at Hawaiian Airlines since 2015. In this role, Morgan oversees a team that operates across four different time zones, ensuring efficient IT service management. The position emphasizes the importance of IT Service Management (ITSM) principles and practices, which are critical for maintaining high service quality and operational efficiency within the airline's IT infrastructure.
Education and Expertise
Morgan K. Balai holds a Master of Business Administration (MBA) with a focus on Capital Markets from the University of Alaska Fairbanks, completed between 2009 and 2012. Prior to this, Morgan earned a Bachelor of Technology (B.Tech.) in Business, Psychology, and Communication from the same institution from 2007 to 2009. Additionally, Morgan obtained an Associate's degree in Information Technology in 2008. This educational background supports a comprehensive understanding of both technical and managerial aspects of IT.
Background
Before joining Hawaiian Airlines, Morgan K. Balai worked at the University of Alaska Fairbanks as a Senior Service Desk Analyst from 2009 to 2015. This six-year tenure provided valuable experience in IT support and service management. Morgan's career has shown a pattern of increased responsibility and advancement, reflecting a commitment to professional growth and development in the IT field.
IT Management Skills
Morgan K. Balai possesses a comprehensive background in various areas of IT management. Key competencies include Incident Management, IT Request Management, Problem Management, Knowledge Management, and IT Change Management. This diverse skill set enables effective oversight of IT service operations and contributes to the overall success of the ITSM framework at Hawaiian Airlines.