Neil Herrera Nakamoto
About Neil Herrera Nakamoto
Neil Herrera Nakamoto is a Passenger Services Agent with extensive experience in the airline industry, currently working at Hawaiian Airlines since 2016. He has held various roles in customer support and marketing, and has a background in language instruction and interpretation.
Work at Hawaiian Airlines
Neil Herrera Nakamoto has been employed at Hawaiian Airlines as a Passenger Services Agent since 2016. He operates out of Haneda Airport, where he has accumulated eight years of experience in the role. His responsibilities include assisting passengers with check-in procedures, managing boarding processes, and addressing customer inquiries. His tenure at Hawaiian Airlines reflects a commitment to providing quality service in the aviation industry.
Previous Experience in Passenger Services
Prior to his current role, Neil worked as a Passenger Services Agent at Swissport Japan Ltd. for four months in 2016 at Narita Airport. He also held a similar position at American Airlines from 1999 to 2003, where he worked for four years at Narita Airport. These roles contributed to his extensive knowledge in passenger services and airport operations.
Marketing Experience at Banco do Brasil
Neil served in a marketing role at Banco do Brasil for one year, from 2014 to 2015. This position allowed him to develop skills in customer engagement and marketing strategies, which complement his experience in passenger services.
Education and Language Proficiency
Neil studied at Translex English Institute, where he achieved a certification in Teaching English as a Second or Foreign Language/ESL Language Instructor in 1990. He also attended Kichijoji Language School from 1995 to 1997, where he studied Japanese Language and obtained Japanese Language Proficiency. His educational background supports his roles in customer service and communication.
Customer Support and Interpretation Roles
Before his career in passenger services, Neil worked in various customer support and interpretation roles. He was employed at Brastel Co., Ltd. for ten years, from 2003 to 2013, focusing on customer support. Additionally, he worked as an interpreter at NTT West for three months in 2013. These experiences enhanced his communication skills and ability to assist diverse clientele.