Nicole Chin
About Nicole Chin
Nicole Chin is an Analyst specializing in Customer Experience and Voice of the Customer at Hawaiian Airlines, where she has worked since 2021. She holds a Bachelor's Degree from Loyola Marymount University and has prior experience at Mattel, Inc. in various consumer insights roles.
Work at Hawaiian Airlines
Nicole Chin has been employed at Hawaiian Airlines as an Analyst in Customer Experience and Voice of the Customer since 2021. In this role, she focuses on enhancing customer satisfaction and gathering insights from customer feedback. Her work contributes to the airline's commitment to delivering quality service and improving overall customer experiences. She is based in Honolulu, Hawaii.
Previous Experience at Mattel, Inc.
Prior to her role at Hawaiian Airlines, Nicole Chin worked at Mattel, Inc. in various capacities. She served as the Imagination Center Coordinator in Consumer Insights from 2017 to 2019. Following this position, she advanced to the role of Consumer Insights Analyst from 2019 to 2021. In these roles, she was involved in analyzing consumer data and providing insights to inform product development and marketing strategies.
Education and Expertise
Nicole Chin earned her Bachelor’s Degree from Loyola Marymount University, where she studied from 2011 to 2015. Her educational background has equipped her with the skills necessary for her roles in customer experience and consumer insights. This foundation supports her analytical work in understanding customer needs and preferences.
Background
Nicole Chin has a professional background that spans several years in customer experience and consumer insights. Her career began at Mattel, Inc., where she gained valuable experience in understanding consumer behavior. This experience laid the groundwork for her current position at Hawaiian Airlines, where she applies her expertise to enhance customer interactions.