Patricia (Pattie) Wright
About Patricia (Pattie) Wright
Patricia (Pattie) Wright is an IT Service Management Analyst with extensive experience in technical support for web-based applications. She currently serves as a Senior Analyst at Hawaiian Airlines and has worked as a Business System Analyst at American Savings Bank since 2009.
Work at Hawaiian Airlines
Patricia Wright has been serving as a Senior Analyst in IT Service Management at Hawaiian Airlines since 2018. In this role, she provides technical support for web-based applications and focuses on effective communication with management, business units, and vendors. Her responsibilities include identifying system problems, resolving issues, and managing incident tracking through root cause analysis documentation. Wright's expertise in configuring applications and collaborating with various stakeholders has contributed to the enhancement of system functionalities within the organization.
Experience at American Savings Bank
Patricia Wright has worked as a Business System Analyst at American Savings Bank since 2009. With over 15 years of experience in this position, she has developed superior analytical and problem-solving skills, particularly for medium to complex projects. Wright specializes in application support, where she has a documented history of configuring, testing, and implementing solutions that minimize system downtime. Her role involves collaborating with business units to gather requirements and ensure the effectiveness of the bank's systems.
Education and Expertise
Patricia Wright studied at Scottsdale Community College from 1986 to 1988. Her education has provided a foundation for her extensive career in IT service management and business systems analysis. Wright's expertise includes technical support for web-based applications, incident tracking, and root cause analysis. She has a proven track record in configuring applications and managing system functionalities, showcasing her ability to work effectively with both technical and non-technical stakeholders.
Technical Skills and Specializations
Patricia Wright possesses a range of technical skills that are essential for her roles in IT service management and business systems analysis. She is exceptionally talented in providing technical support for web-based applications and has demonstrated success in configuring, testing, and implementing solutions. Wright's focus on effective communication with management, business units, and vendors enhances her ability to gather requirements and address system issues efficiently. Her analytical skills enable her to tackle medium to complex projects effectively.