Rayson Kong
About Rayson Kong
Rayson Kong serves as the Initiatives Lead at Hawaiian Airlines, a position he has held since 2021. He has extensive experience in various roles within the company, including Guest Services Chief Agent and Crew Scheduler, and holds a Bachelor of Arts in History from the University of Hawaii at Manoa.
Work at Hawaiian Airlines
Rayson Kong has held multiple positions at Hawaiian Airlines since 2013. He began his career as a Contract Services Agent, working there for six months. He then transitioned to the role of Customer Service Agent from 2015 to 2017, where he served for two years. In 2017, he briefly worked as a Guest Services Chief Agent for six months before taking on the position of Crew Scheduler, which lasted another six months until 2018. Since then, he has been with Hawaiian Airlines as a Specialist in Policies, Procedures, and Systems for six years and has served as Initiatives Lead since 2021.
Education and Expertise
Rayson Kong earned a Bachelor of Arts (B.A.) degree in History from the University of Hawaii at Manoa. His academic journey spanned from 2003 to 2007, providing him with a solid foundation in historical studies. This educational background complements his extensive experience in customer service and operational roles within the airline industry.
Background
Rayson Kong has a diverse background in the airline industry, specifically with Hawaiian Airlines. His career spans various roles that have contributed to his expertise in customer service and operational management. His experience includes working directly with guests, managing contracts, and overseeing crew scheduling, which has equipped him with a comprehensive understanding of airline operations.
Current Role as Initiatives Lead
In his current role as Initiatives Lead at Hawaiian Airlines, Rayson Kong focuses on driving key initiatives that enhance operational efficiency and customer experience. He has been in this position since 2021, contributing to the development and implementation of strategies that align with the company’s goals. His role is pivotal in ensuring that policies and procedures are effectively executed within the organization.