Richard Nery
About Richard Nery
Richard Nery is a Business Analyst at Hawaiian Airlines, where he has worked since 2017. He has extensive experience in business analysis and project management, having held various roles in the banking and financial services sectors prior to his current position.
Work at Hawaiian Airlines
Richard Nery has been employed at Hawaiian Airlines as a Business Analyst in the Project Management Office (PMO) since 2017. His role involves analyzing business processes and supporting project initiatives within the organization. He operates from Honolulu, Hawaii, and has contributed to various projects during his tenure, leveraging his experience in business analysis.
Previous Experience in Business Analysis
Before joining Hawaiian Airlines, Richard Nery worked at Assetmark as a Business Analyst specializing in Business Process Management from 2015 to 2017. He also held the position of Sales Operations Business Analyst for a brief period in 2017. His earlier roles at Bank of the West included positions such as IT Business Analyst II and Quality Assurance Analyst I, where he focused on enhancing operational efficiency.
Education and Expertise
Richard Nery studied Business Administration with a focus on Marketing at San Jose State University, where he earned a Bachelor's degree from 2005 to 2009. He also completed an Associate's degree in Business Studies at Diablo Valley College from 2002 to 2009. He holds a Lean Six Sigma Green Belt certification, demonstrating his proficiency in process improvement methodologies.
Background in Customer Service and Management
Richard Nery began his career in customer service at Bank of the West, where he held various roles, including Customer Service Representative and Assistant Customer Service Manager. His experience in customer service spans from 2005 to 2010, during which he developed skills in team leadership and client relations, contributing to his overall expertise in business analysis.
Project Management Skills
Richard Nery is recognized for his project management abilities, particularly in leading cross-functional teams for requirement discovery and documentation. He is an accomplished project manager, adept at meeting deadlines and managing multiple tasks simultaneously, which is essential for his role in the PMO at Hawaiian Airlines.