Sezay Halibryam
About Sezay Halibryam
Sezay Halibryam is the Director of Customer Relations for the Freighter Line of Business at Hawaiian Airlines, with extensive experience in airport operations and customer service across various airlines. He holds multiple degrees and certifications in hospitality, project management, and human resources, and has worked in both the United States and Bulgaria.
Current Role at Hawaiian Airlines
Sezay Halibryam serves as the Director of Customer Relations for the Freighter Line of Business at Hawaiian Airlines. He has held this position since 2023, working from Honolulu, Hawaii. In this role, he is responsible for overseeing customer relations strategies and initiatives within the freighter segment, ensuring high levels of service and satisfaction.
Previous Experience in Airline Operations
Halibryam has extensive experience in airline operations, having worked in various capacities at Hainan Airlines, Delta Air Lines, and McGee Air Services. His roles included Airport Duty Manager, Regional Manager for Airport Operations and Customer Service, and General Manager for Airport Operations and Customer Service. His tenure in these positions spanned from 2014 to 2021, primarily in the San Francisco Bay Area.
Educational Background and Certifications
Halibryam has a diverse educational background, including an Associate's degree in Tourism and Travel Services Management from the College of Hospitality and Tourism 'Aleko Konstantinov' in Bulgaria. He also holds multiple certificates in Project Management, Human Resources Management, and Data Analytics from institutions such as Diablo Valley College, UC Irvine, and the University of Michigan.
Expertise in Business Excellence and Process Improvement
Halibryam is recognized for his expertise in establishing and deploying Business Excellence strategies and programs. He is a Six Sigma Black Belt Professional, which signifies his advanced skills in process improvement and quality management. His professional background includes significant experience in identifying new markets and positioning companies for success.
Career Coaching and Professional Development
In addition to his operational roles, Halibryam is a career coach and speaker. He shares insights and expertise in professional development, contributing to the growth of individuals in the industry. His international work experience in both the United States and Bulgaria enhances his perspective on global business practices.