Sonia Munoz
About Sonia Munoz
Sonia Munoz is a Business Analyst specializing in ServiceNow, currently employed at Hawaiian Airlines since 2021. She has previously held positions at the City of Goodyear, Banner Health, and Maricopa County, accumulating extensive experience in business analysis over several years.
Current Role at Hawaiian Airlines
Sonia Munoz serves as a Business Analyst specializing in ServiceNow at Hawaiian Airlines. She has been in this role since 2021, contributing to the company's operations from Tempe, Arizona. In her position, she focuses on optimizing business processes and enhancing service delivery through the ServiceNow platform.
Previous Experience in Business Analysis
Before joining Hawaiian Airlines, Sonia Munoz held several key positions in business analysis. She worked as a Senior Business Analyst at Banner Health from 2019 to 2021, where she was involved in improving healthcare services. Prior to that, she served as an Applications and Business Analyst for the City of Goodyear from 2017 to 2019, focusing on municipal applications. Her career began as a Business Systems Analyst at Maricopa County, where she worked from 2013 to 2017.
Educational Background
Sonia Munoz earned her Bachelor's degree in Multi/Interdisciplinary Studies from Arizona State University. Her studies spanned from 2011 to 2016, providing her with a diverse educational foundation that supports her analytical skills in various business environments.
Professional Skills and Expertise
Sonia Munoz possesses extensive expertise in business analysis, particularly in the areas of applications management and systems analysis. Her experience with ServiceNow enhances her ability to streamline processes and improve operational efficiency. She has developed skills in data analysis, project management, and stakeholder engagement throughout her career.