Terena Chance
About Terena Chance
Terena Chance is a seasoned IT professional currently serving as the Manager of IT Systems Operation for the ServiceNow Platform at Hawaiian Airlines. With over 20 years of experience in information technology, she has held various managerial roles across multiple organizations, including Switch, Wynn Las Vegas, and First Hawaiian Bank.
Work at Hawaiian Airlines
Currently, Terena Chance serves as the Manager of IT Systems Operation for the ServiceNow Platform at Hawaiian Airlines. She has held this position since 2021 and is based in Honolulu, Hawaii. In this role, she oversees the management and operation of IT systems, ensuring efficient service delivery and support for the airline's technological needs.
Previous Experience in IT Management
Prior to her current role, Terena Chance accumulated extensive experience in IT management across various organizations. She worked as the IT Helpdesk Manager at Switch from 2015 to 2018, and as the Service Desk Manager at Wynn Las Vegas from 2019 to 2020. Additionally, she held the position of Application Support and NOC Manager at Wynn Las Vegas from 2018 to 2019. Her career also includes a role as Help Desk Manager at First Hawaiian Bank from 2020 to 2021.
Education and Expertise
Terena Chance earned her Bachelor’s degree in Operations Technology from Northeastern University, where she studied from 2009 to 2013. She also holds an Associate of Science degree in Computer Networking from Dalton State College. Her educational background supports her extensive expertise in information technology services, with a focus on personnel management and applications testing.
Certifications and Professional Development
Terena Chance holds multiple professional certifications that enhance her qualifications in the IT field. These include VCP 4, BCCPA, MCP, SCP, ITIL Foundations, and OSHA30. These certifications reflect her commitment to continuous professional development and her proficiency in various aspects of IT management.
Career Longevity and Impact
With over 20 years of experience in information technology services, Terena Chance has developed a proven track record in creating and improving internal processes, policies, and procedures. Her extensive career includes significant roles at Mohawk Industries, where she served as System Engineer for 20 years, and as Support Center Manager for 2 years. Her experience spans various aspects of IT, emphasizing her capability in fast-paced work environments.