Jennifer A.
About Jennifer A.
Jennifer A. is a Customer Success Manager at Hazel Health, where she has worked since 2021. She has a background in health education and promotion, with previous roles at Anthem, Interactive Health, and various positions at Fresno Pacific University.
Work at Hazel
Jennifer A. has been serving as a Customer Success Manager at Hazel Health since 2021. In this role, she focuses on managing customer relationships and ensuring client satisfaction within the health and wellness sector. Her expertise in health promotion and youth programs contributes to the overall mission of Hazel Health, which aims to improve access to healthcare services for children and families.
Previous Experience in Health Education
Prior to her current position, Jennifer A. worked at Anthem, Inc. as a Bilingual Health Educator from 2019 to 2021. During her tenure in Fresno, California, she utilized her bilingual proficiency to enhance communication and service delivery in diverse communities. Additionally, she served as a Health Educator at Fresno Barrios Unidos from 2017 to 2019, where she contributed to community health initiatives.
Educational Background
Jennifer A. earned her Bachelor's degree in Biology and Spanish Language and Culture from Fresno Pacific University, completing her studies from 2011 to 2016. She furthered her education by obtaining a Master of Public Health (MPH) in Public Health Education and Promotion from the University of Southern California, where she studied from 2016 to 2018. Her educational background supports her expertise in health promotion and customer relationship management.
Career Development at Fresno Pacific University
Jennifer A. has extensive experience at Fresno Pacific University, where she held multiple roles in Student Financial Services. She worked as a Student Financial Services Advisor for three months in 2017 and progressed to positions such as Graduate Assistant and Lead Student Assistant. Her involvement in these roles provided her with valuable skills in customer service and financial advising.
Experience in Retail Management
In addition to her health-related roles, Jennifer A. has experience in retail management. She worked at Gap Inc. as a Seasonal Manager (Acting Grade Four) for five months in 2015 and as a Sales Associate for ten months in 2014. These positions helped her develop strong interpersonal skills and customer service abilities, which are applicable in her current role in customer success.