Claude Suggs
About Claude Suggs
Claude Suggs is a Computer Analyst at HCL Enterprise, where he has worked since 2015. He has a diverse background in technical support and network administration, with previous roles at Alpine Access, AT&T, and WIDU Radio Station.
Work at HCL Enterprise
Claude Suggs has been employed at HCL Enterprise as a Computer Analyst since 2015. In this role, he focuses on ensuring the accuracy of ticket routing and the capture of critical information. He has accumulated nine years of experience in this position, contributing to the technical support team by adhering to standard operating procedures and work instructions.
Previous Employment Experience
Prior to his current role, Claude Suggs worked at Alpine Access as Gaming Technical Support and Computer Technician from 2011 to 2015. He also held a position at AT&T as a Tech Support representative from 2004 to 2010. Additionally, he worked at WIDU Radio Station as a Radio Announcer and Weekend Supervisor for twelve years, from 1994 to 2006, in the Fayetteville, North Carolina area.
Education and Expertise
Claude Suggs studied at ECPI University, where he earned an Associate’s Degree in Network Administration and Security from 2007 to 2008. He furthered his education at the same institution, obtaining a Bachelor’s Degree in Network Administration and Security from 2007 to 2010. His educational background provides him with a solid foundation in technical support and network management.
Coaching and Technical Skills
In his role as a Computer Analyst, Claude Suggs coaches other analysts to ensure accurate ticket routing and the capture of critical information. He has experience in upgrading technical environments across different versions, demonstrating his capability in managing and improving technical systems. His adherence to standard operating procedures and work instructions highlights his commitment to quality in technical support.