Eric Hengler
About Eric Hengler
Eric Hengler serves as an IT Team Leader and Coordinator, currently working at HCL Enterprise and previously at DXC Technology and Opelin. He has extensive experience in IT support, process implementation, and resource optimization across various multinational environments.
Current Role at HCL Enterprise
Eric Hengler serves as an IT Team Leader and Coordinator at HCL Enterprise, a position he has held since 2018. In this role, he oversees IT operations and coordinates team efforts to ensure effective service delivery. His responsibilities include managing infrastructure services and optimizing resources to meet organizational goals.
Experience at DXC Technology
Since 2017, Eric has worked at DXC Technology as a Full Support Analyst Representative III in Virginia, United States. He has contributed to enhancing operational excellence by implementing ITIL/ISO2000 processes at customer sites and Network Operations Centers. His role focuses on delivering high-quality support and improving service efficiency.
Background in Support Roles
Eric has extensive experience in support roles, having worked at Opelin as a Full Support Analyst since 2013. He previously held positions at Hewlett-Packard as a Support Analyst from 2009 to 2012 and at Procter & Gamble as a Junior Support Analyst from 2008 to 2011. These roles have equipped him with a strong foundation in customer support and service management.
Educational Background
Eric studied at Universidade Municipal De São Caetano Do Sul (IMES/USCS) from 2007 to 2009, focusing on his undergraduate education. He also attended Centro Universitário Senac, where he studied Management from 2014 to 2015. His educational background supports his expertise in IT service management and coordination.
Specialization in IT Services
Eric specializes in infrastructure services, including WAN/LAN, voice, mobile, and facilities services, particularly for the Procter & Gamble account in Brazil. He utilizes the Service Now tool to manage SLAs and KPIs, ensuring customer satisfaction. His expertise includes resource optimization and service lifecycle support, contributing to effective IT operations.