Gabby Shelley
About Gabby Shelley
Gabby Shelley is a Senior Customer Success Manager currently working at HeadLight, where she has been employed since 2024. She has a diverse professional background, with experience in customer success, account management, and operations across various organizations.
Current Role at HeadLight
Gabby Shelley currently serves as a Senior Customer Success Manager at HeadLight, a position she has held since 2024. In this role, she works remotely from Seattle, Washington. Her responsibilities include managing customer relationships and ensuring satisfaction with HeadLight's services. Gabby has transitioned from her previous role as a Customer Success Manager at the same company, where she worked for 11 months.
Previous Experience at HeadLight
Gabby Shelley has a notable history with HeadLight, where she initially worked as a Freelance Customer Success Consultant from 2022 to 2023. Following this, she took on the position of Customer Success Manager from 2023 to 2024. Her time at HeadLight has allowed her to develop a strong understanding of customer needs and service delivery in a hybrid work environment.
Experience at Unearth Technologies, Inc.
Prior to her roles at HeadLight, Gabby Shelley worked at Unearth Technologies, Inc. in various capacities. She served as an Implementation Manager for 8 months in 2022 and as an Account Manager for 4 months in the same year. Additionally, she held the position of Senior Customer Success Specialist from 2021 to 2022 for 5 months. This experience contributed to her expertise in customer success and account management.
Educational Background
Gabby Shelley studied at the University of Washington from 2015 to 2019, where she earned a degree in Geography GIS. She also completed minors in Urban Design and Planning, as well as Architecture. Her education has provided her with a strong foundation in both technical and creative disciplines, enhancing her professional capabilities.
Diverse Work History
Gabby Shelley has a diverse work history that spans both the public and private sectors. She gained experience as a Community Planning Intern at Manchester City Council in 2018. Additionally, she worked as an Operations Associate Lead at Everlane for one month in 2018. This varied background showcases her adaptability and breadth of experience across different industries.