James Nolan
About James Nolan
James Nolan is a Technical Writer based in the Greater Seattle Area, currently employed at HeadLight since 2019. He has a diverse work history, including roles at the U.S. Census Bureau, Microsoft, and various customer service positions.
Work at HeadLight
James Nolan has been employed at HeadLight as a Technical Writer since 2019. In this role, he is responsible for authoring comprehensive technical support documentation, which includes processes, workflows, and user-facing support communication. His work contributes to the clarity and accessibility of technical information for users.
Previous Employment Experience
Prior to his current position, James Nolan worked in various roles across different organizations. He served as an Enumerator at the U.S. Census Bureau for five months in 2010. He was a Customer Care Advisor at ShopKeep from 2017 to 2019, and held positions as a Retail Product Advisor at Microsoft and a Transcriber at Pactera US between 2014 and 2015. His diverse experience includes roles in customer service, retail, and event staffing.
Education and Expertise
James Nolan studied at Bellevue College, where he earned an Associate of Arts and Sciences (AAS) degree from 2008 to 2010. He continued his education at Washington State University, studying Anthropology and achieving a Bachelor of Arts (BA) degree from 2010 to 2011. His educational background supports his technical writing skills and understanding of user needs.
Technical Skills and Contributions
In his professional roles, James Nolan has implemented and maintained support-related systems such as TextExpander, Cognito, Uptrends, and Statuspage. He has also been responsible for maintaining an internal known issue database to communicate product malfunctions. These contributions enhance operational efficiency and improve user support.