Phillip Graves
About Phillip Graves
Phillip Graves is a Customer Success Manager at HeadLight, where he has worked since 2021. He has over 10 years of experience in sales and marketing, with a strong background in account management and leadership.
Work at HeadLight
Phillip Graves has been serving as a Customer Success Manager at HeadLight since 2021. In this role, he focuses on ensuring customer satisfaction and fostering strong relationships with clients. His responsibilities include managing customer accounts and providing support to enhance the overall customer experience. His tenure at HeadLight has allowed him to apply his extensive knowledge in sales and marketing to drive success for both the company and its clients.
Previous Experience in Sales and Marketing
Before joining HeadLight, Phillip Graves worked as an Account Manager at Marceco, Ltd. from 2018 to 2021. His role involved managing client accounts and developing strategies to meet customer needs. Prior to that, he held the position of Territory Marketing Manager at Mosaic North America from 2012 to 2017, where he focused on marketing initiatives in Louisiana. His career also includes a six-year tenure at AT&T as a Retail Sales Consultant, where he gained valuable experience in customer service and sales.
Education and Expertise
Phillip Graves has a solid educational background with degrees in Business Administration and Management from Delta State University and a Bachelor of Business Administration from Tulane University. He also studied Accounting and Finance at Delgado Community College. His education has equipped him with a strong foundation in business principles, which he applies in his current role. Additionally, he possesses advanced skills in Microsoft Excel, which are essential for data analysis and reporting in customer success management.
Background in Communication Services
In addition to his role at HeadLight, Phillip Graves has been working at FEMA as a Communication Services Manager since 2016. His responsibilities include overseeing communication strategies and ensuring effective messaging during emergencies. This position has further developed his leadership skills and ability to manage complex projects, contributing to his overall expertise in customer success and account management.
Leadership in Sales Management
Phillip Graves has over 10 years of experience in the sales and marketing industry. He has a demonstrated history of leadership in sales management and account management, showcasing his ability to lead teams and drive results. His extensive experience in various marketing forms and customer engagement strategies has positioned him as a knowledgeable professional in his field.