Tranisha M.
About Tranisha M.
Tranisha M. is a Customer Success Manager with over 15 years of experience in customer success and account management. She currently works at HeadLight and has held various roles in companies such as Drift, Pilot.com, and Resource Bank.
Current Role at HeadLight
Tranisha M. serves as a Customer Success Manager, Enterprise at HeadLight since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of enterprise solutions. Her position is remote, allowing her to work effectively from Louisiana, United States. Tranisha's responsibilities include managing client relationships and driving customer engagement to maximize the value of HeadLight's offerings.
Previous Experience at RevGenius
Tranisha M. was a member of RevGenius for 9 months in 2023. During her time there, she engaged with a community of professionals focused on revenue generation and customer success. This experience contributed to her understanding of industry best practices and networking within the customer success field.
Professional Background in Customer Success
Tranisha has over 15 years of experience in customer success, account management, enablement, operations, and leadership across various industries. She held several roles, including Customer Success Manager at Drift from 2021 to 2023 and Senior Customer Success Manager at Pilot.com for 5 months in 2023. Her diverse background equips her with a comprehensive understanding of customer needs and operational efficiencies.
Educational Qualifications and Certifications
Tranisha M. studied General Business Administration and Management at Louisiana State University from 2004 to 2006. She also completed certifications in Customer Success and Leadership through the Louisiana Banker’s Association, demonstrating her commitment to professional development. Additionally, she is actively pursuing further technological certifications to enhance her skills and contribute more effectively to her team.
Involvement in Women in Customer Success
Tranisha is a member of Women in Customer Success, a community dedicated to sharing insights and opportunities within the technology industry. This involvement reflects her commitment to supporting and empowering women in the customer success field, as well as her dedication to continuous learning and professional growth.