Joseph Powden
About Joseph Powden
Joseph Powden is a Customer Success Manager at Headset, with a background in technical account management and customer care from his previous roles at Planview, Inc. He holds a Bachelor of Arts in Political Science from Villanova University and also runs a part-time ceramic art business called Powden Pottery.
Current Role at Headset
Joseph Powden serves as a Customer Success Manager at Headset, a position he has held since 2021. He is based in Oakland, California. In this role, he focuses on ensuring customer satisfaction and success, leveraging his extensive experience in customer care and technical account management.
Previous Experience at Planview, Inc.
Joseph Powden worked at Planview, Inc. in various roles from 2018 to 2021. He began as a Technical Account Specialist for 10 months, followed by a position as a Technical Account Manager for two years. He then transitioned to a Customer Care Consultant I role for eight months. His time at Planview involved significant customer interaction and technical support.
Educational Background
Joseph Powden studied at Villanova University, where he earned a Bachelor of Arts (B.A.) in Political Science from 2010 to 2014. His education provided him with a foundational understanding of political systems and analytical skills that he applies in his professional roles.
Professional Experience in SaaS
Joseph Powden has a unique professional background in Software as a Service (SaaS), particularly in navigating acquisition and integration transitions. His experience in this field has equipped him with skills essential for managing customer relationships and ensuring successful product adoption.
Part-Time Ceramic Art Business
In addition to his professional career, Joseph Powden operates a part-time ceramic art business called Powden Pottery. This venture allows him to explore his creative interests while balancing his responsibilities in customer success management.