Cody Mc Arthur
About Cody Mc Arthur
Cody McArthur is a Client Success Manager with extensive experience in the SaaS industry, having worked across various sectors including B2C, B2B, and B2G. He has held several roles in client success and project management, contributing to customer growth and retention.
Work at Headversity
Cody Mc Arthur has been serving as a Client Success Manager at Headversity since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes through the company's services. His responsibilities include managing client relationships, providing professional support, and driving customer success initiatives.
Previous Experience in Client Success Management
Prior to his current position, Cody Mc Arthur held the role of VP Client Success at HotSpot-Inc from 2016 to 2021. His experience in this role contributed to the growth and retention of the company's customer base. He also worked at GreenNexxus / E9 Group Inc. as a Project Manager for 11 months in 2013-2014, where he gained valuable experience in managing client projects.
Education and Expertise
Cody Mc Arthur studied at Oromocto High School from 1997 to 2001. He furthered his education at NBCC, where he achieved a Programmer Analyst designation in Information Technology from 2011 to 2013. Additionally, he attended the Wallace McCain Institute from 2020 to 2021, enhancing his skills in leadership and business management.
Background in Technology and Business Analysis
Cody Mc Arthur has a diverse background in technology and business analysis. He worked as a Software Developer at Trekkit for two months in 2013 and served as a Business Analyst at TELUS for six years from 2005 to 2011. His experience spans multiple sectors, including B2C, B2B, and B2G within the SaaS industry.
Leadership and Client Engagement
Cody Mc Arthur possesses a strong background in client success management, with a proven track record of leadership in various roles. His focus on driving customer success through professional support has been instrumental in his career. He has consistently contributed to the growth and retention of customer bases across different organizations.