Adrien Seldon
About Adrien Seldon
Adrien Seldon is the Head of Workforce Management at Headway and the owner of Seldon Solutions, specializing in strategic workforce management and vendor solutions. With extensive experience in workforce program management across various companies, he has a strong background in managing contact centers and developing leadership within teams.
Work at Headway
Adrien Seldon serves as the Head of Workforce Management at Headway since 2023. In this role, he focuses on enhancing workforce efficiency through strategic hiring initiatives and effective communication with senior leadership. He implemented a live chat channel aimed at improving workforce management processes. His expertise in strategic workforce management contributes to the overall success of the organization.
Current Role at Seldon Solutions
Adrien Seldon is the Company Owner of Seldon Solutions, a position he has held since 2021. He operates remotely in the United States and specializes in strategic workforce management and outsourced vendor solutions. His analytical skills and capacity planning are key components of his approach to driving business success.
Professional Experience
Adrien Seldon has a diverse professional background in workforce management. Prior to his current roles, he worked at Assembled as Workforce Solutions Manager from 2021 to 2023 and at Stripe as Workforce Program Manager from 2017 to 2020. His experience also includes a position at Amazon Web Services (AWS) as Senior Workforce Program Manager from 2020 to 2021 and a long tenure at T-Mobile as Senior Workforce Management Analyst - Vendor Support from 2008 to 2017.
Education and Expertise
Adrien Seldon holds a Bachelor’s Degree in Business Administration and Management from Western Governors University, which he completed from 2016 to 2020. He is currently pursuing a Master of Business Administration (MBA) at the same institution, expected to be completed in 2024. His educational background supports his expertise in managing contact centers and developing high-performing teams.
Background in Technology
Adrien Seldon began his career in technology at Sandia National Laboratories, where he worked in Information Technology from 2006 to 2008. This early experience laid the foundation for his subsequent roles in workforce management and program management within technology-driven organizations.