Callan Suozzi Rearic
About Callan Suozzi Rearic
Callan Suozzi Rearic is a Customer Experience Associate with extensive experience in various roles, including office management and customer service. They have a background in theater and education, holding a Bachelor's of Science from Skidmore College.
Work at Headway
Callan Suozzi Rearic has been employed at Headway as a Customer Experience Associate since 2022. In this role, Callan focuses on enhancing customer satisfaction and engagement, utilizing skills in strategic communications and change management. The position allows for the application of organizational and interpersonal skills developed through previous experiences.
Previous Experience in Customer Service
Prior to joining Headway, Callan held various positions that contributed to a strong foundation in customer service. This includes roles as a PX Specialist and PX-Marketing Coordinator at SimpleHealth, where Callan worked from 2018 to 2021. Additionally, experience as a Part-Time Sales Associate at Warby Parker and as an Office Manager at A-List Education further developed customer interaction skills.
Education and Expertise
Callan studied at Skidmore College, earning a Bachelor's of Science in Theatre with a minor in Religion from 2010 to 2014. Callan also participated in a Summer Training Intensive at Shakespeare & Company since 2013. Expertise includes creating engaging presentations and orientation materials, which are essential for effective communication in customer experience roles.
Background in Theater and Education
Callan has a background in theater, having worked as an actor and peer advisor at Skidmore College. This experience includes teaching workshops and managing peer mentoring programs. Callan's involvement in theater enhances skills in public speaking and presentation, valuable in both educational and customer service contexts.
Freelance and Management Experience
From 2010 to 2022, Callan worked as a Freelance Computer Skills Trainer and Staffing Advisor. This role involved staff management, including recruiting, hiring, and training, which complements the responsibilities as a Customer Experience Associate. Callan's ability to maintain productivity and a positive demeanor in fast-paced environments is a notable strength.