Chantelle Aquila, Ccsm
About Chantelle Aquila, Ccsm
Chantelle Aquila is a Team Lead at Headway with a background in healthcare and technology. She has experience in customer service, technical support, and medical assistance, and is currently pursuing further education in project management.
Work at Headway
Chantelle Aquila serves as a Team Lead at Headway, a position she has held since 2022. In this role, she oversees team operations and ensures effective collaboration among team members. Her leadership contributes to the overall success of the organization. Her experience in customer service and technical support enhances her ability to manage team dynamics and address challenges effectively.
Previous Experience at Randstad USA
Before joining Headway, Chantelle Aquila worked at Randstad USA as a Customer Service Representative from 2021 to 2022. During her year in this remote position, she developed skills in customer interaction and problem-solving, which are essential in her current role. This experience provided her with a solid foundation in customer service principles.
Background in Healthcare and Technology
Chantelle transitioned from healthcare to technology, beginning her career in the Telehealth department at Nuance Communications. There, she provided entry-level technical support for MyChart. She earned recognition as a Subject Matter Expert (SME) and Time Keeper during her tenure, showcasing her ability to manage responsibilities effectively. Her background includes working as a Medical Assistant at St. Luke's University Health Network from 2016 to 2018.
Education and Certifications
Chantelle Aquila studied at William Paterson University of New Jersey, where she earned a Diploma in Medical Assistant in 2011. Additionally, she completed an EMT Certification at Atlantic Health in 2014, focusing on Emergency Medical Technology. Currently, she is enrolled in the Google Project Management Course and plans to pursue the PMI certification exam, further enhancing her project management skills.
Expertise in Electronic Medical Records
Chantelle possesses expertise in managing electronic medical records systems, including Epic, Allscripts, and Athena. Her strong background in clerical and back-office tasks, gained through cross-training as a medical assistant, supports her proficiency in these systems. This expertise is valuable in her current role, where effective management of medical records is essential.