Danielle R.
About Danielle R.
Danielle R. is a Customer Experience Associate currently working at Headway in New York. She has a diverse background in customer service and management, with previous roles at Invisible Technologies Inc. and Sacred Tattoo, and holds a Master of Arts in Media Studies from Queens College.
Current Role at Headway
Danielle R. is currently employed as a Customer Experience Associate at Headway, a position she has held since 2023. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include addressing customer inquiries and providing support to improve overall satisfaction.
Previous Experience at Invisible Technologies Inc.
Danielle R. worked at Invisible Technologies Inc. in 2023, where she held two positions. She served as an Insurance Agent/Customer Service Agent for three months and was promoted to Junior Team Lead, a role she occupied for five months. These positions contributed to her skills in customer service and team leadership.
Educational Background
Danielle R. has an extensive educational background. She is pursuing a Master of Arts in Media Studies with a focus on Social Justice at Queens College, a program she has been part of since 2015. Prior to this, she earned a Bachelor of Arts in Communication and Media Studies from the same institution, completing her studies from 2013 to 2015. Additionally, she holds an Associate in Applied Science in Music Production from Queensborough Community College, attained between 2010 and 2012.
Managerial Experience
Danielle R. has held managerial roles that have helped her develop expertise in budget analysis and digital marketing. She was the Manager at Sacred Tattoo from 2017 to 2019, where she oversaw operations and improved business performance. Additionally, she worked as a Receptionist/Office Coordinator at the same establishment from 2016 to 2017, further enhancing her organizational and client communication skills.
Skills and Expertise
Danielle R. possesses a range of skills developed through her diverse work experiences. She has expertise in client communication and record-keeping, particularly from her time as a small business manager. Her background also includes digital marketing, where she successfully increased social media audiences across multiple channels while managing a small business.