Emma Ruder
About Emma Ruder
Emma Ruder is an Operations Associate at Headway, where she has worked since 2022. With over five years of experience in the entertainment and tech industries, she specializes in data analysis, business strategy, and customer experience.
Work at Headway
Emma Ruder currently serves as an Operations Associate at Headway, a position she has held since 2022. In this role, she works remotely and is responsible for various operational tasks that support the company's objectives. Prior to her current position, she worked as a Customer Experience Associate at Headway for four months in 2022, where she focused on enhancing customer interactions and satisfaction.
Previous Experience in the Entertainment Industry
Emma Ruder has extensive experience in the entertainment sector. She worked at Lumen Field as the Theater & Bookings Manager for one year from 2019 to 2020 in Seattle, Washington. Additionally, she was employed at Creative Artists Agency as an Agent Assistant in the Country Music Department from 2015 to 2017 and briefly as a Ticket Counts assistant in the Rock Music Department in 2015. Her roles involved managing bookings and supporting agents, contributing to her understanding of the industry.
Education and Expertise
Emma Ruder earned a Bachelor of Science (B.S.) in Business/Managerial Economics from UC Davis, completing her studies from 2011 to 2015. Her educational background has equipped her with a strong foundation in business strategy, which she applies in her professional roles. She possesses expertise in synthesizing data trends with customer needs, particularly within the entertainment and tech industries.
Experience in Operations and Customer Experience
Emma Ruder has held various roles that emphasize operations and customer experience. She worked as an Operations Support Specialist and later as a Customer Experience Analyst at Shelf Engine from 2020 to 2021. During her time there, she developed efficient Standard Operating Procedures (SOPs) that improved workplace efficiency and customer satisfaction. Additionally, she served as a Contract Administrator in the Booking Department at AEG Presents from 2017 to 2018.
Professional Skills and Contributions
Emma Ruder has over five years of experience in the entertainment and tech industries, focusing on synthesizing data trends with customer needs. Her contributions include developing Standard Operating Procedures that enhance operational efficiency and customer satisfaction. Her expertise in business strategy has also played a significant role in product development and customer success across her various positions.