Helen Hansen
About Helen Hansen
Helen Hansen is a Client Experience Associate at Headway in New York, New York, where she has worked since 2022. She holds a Bachelor of Science in Communication and Political Science from Santa Clara University, where she studied from 2015 to 2019.
Work at Headway
Helen Hansen has been employed at Headway as a Client Experience Associate since 2022. In this role, she focuses on enhancing client interactions and ensuring a positive experience for users. Headway operates in the healthcare sector, providing services that connect patients with mental health professionals. Helen's position involves addressing client inquiries and facilitating effective communication between clients and the organization.
Education and Expertise
Helen Hansen earned a Bachelor of Science degree in Communication and Political Science from Santa Clara University, where she studied from 2015 to 2019. Her educational background provides her with a strong foundation in effective communication strategies and an understanding of political dynamics, which are valuable in her current role in client experience.
Professional Background
Prior to her current position at Headway, Helen Hansen held various roles in customer service and client support. She worked at Azlo as a Customer Success representative from 2020 to 2021, and at BlueVine as a Business Checking Customer Service agent from 2021 to 2022. Additionally, she served as a Travel Store Events and Retail Coordinator at AAA Oregon/Idaho from 2019 to 2020. Her experience across these roles has equipped her with skills in customer engagement and service delivery.
Internship Experience
In 2018, Helen Hansen interned for Ro Khanna for Congress for three months, where she gained insights into political campaigning and constituent engagement. This experience complemented her academic studies and provided practical exposure to the political process. Additionally, she worked as a Student Assistant at the Santa Clara University Leavey School of Business from 2018 to 2019, supporting administrative functions and enhancing her organizational skills.
Early Education
Helen Hansen completed her high school education at Jesuit High School from 2011 to 2015. This foundational education prepared her for her subsequent studies at Santa Clara University and her professional career.