Jack Colquitt
About Jack Colquitt
Jack Colquitt is a Customer Experience Associate with over four years of experience in customer service roles across various industries. He advocates for affordable mental healthcare access and facilitates a peer support group for LGBTQIA+ individuals with borderline personality disorder.
Work at Headway
Jack Colquitt has been serving as a Customer Experience Associate at Headway since 2022. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for clients. His responsibilities include engaging in cross-functional collaboration to improve team synergy and operational efficiency. Jack's experience in customer service roles across various industries contributes to his effectiveness in this position.
Previous Experience at BrainPOP
Prior to his current role, Jack worked at BrainPOP in various capacities. He served as a Processing Associate from 2021 to 2022 for 10 months, and earlier, he held the position of Onboarding & Subscriber Relations Associate for 3 months in 2020. His time at BrainPOP involved supporting customer needs and facilitating onboarding processes.
Education and Expertise
Jack Colquitt studied at New York University, where he earned a Bachelor of Fine Arts (BFA) in Theatre/Theater from 2015 to 2019. This educational background has equipped him with skills that are beneficial in customer experience roles, particularly in communication and engagement. His expertise spans over four years in customer experience across various sectors, including restaurant hospitality and start-ups.
Advocacy and Community Engagement
In addition to his professional work, Jack facilitates a peer support group for LGBTQIA+ individuals dealing with borderline personality disorder. He is an advocate for affordable mental healthcare access, reflecting his commitment to supporting mental health initiatives both personally and professionally.
Customer Service Roles
Jack has held several customer service positions prior to his current role at Headway. He worked as a Customer Service Representative at The Sill in 2020 for 1 month and at Herman Miller in 2021 for 1 month. Additionally, he served as a Host at SEA WOLF LLC from 2019 to 2020 for 5 months. These roles have contributed to his extensive experience in customer service.