Jonathan Rushing
About Jonathan Rushing
Jonathan Rushing is a Customer Experience Team Lead with a background in cybersecurity and customer service. He has experience in pentesting techniques and holds multiple certifications, including one from the University of California, Davis.
Current Role at Headway
Jonathan Rushing serves as the Customer Experience Team Lead at Headway, a position he has held since 2023. In this role, he oversees customer experience initiatives and leads a team to enhance service delivery. His responsibilities include managing customer interactions and ensuring satisfaction while implementing strategies to improve overall service quality.
Previous Experience at Headway
Prior to his current role, Jonathan worked at Headway as a Senior Customer Experience Associate for three months in 2023. He also held the position of Customer Experience Associate - Claims Specialist from 2022 to 2023, where he focused on claims processing and customer support. His tenure at Headway contributed to his development in customer service and experience management.
Education and Certifications
Jonathan studied at the University of California, Davis, where he completed a Cybersecurity Bootcamp and earned a CompTIA Security+ certification in 2020. He also holds an Associate's degree in Accounting from American River College, which he obtained from 2000 to 2005. His educational background supports his expertise in cybersecurity and customer experience.
Professional Background in Care Coordination
Before joining Headway, Jonathan worked as a Care Coordinator at Forward from 2018 to 2022. In this role, he coordinated patient care and ensured effective communication between patients and healthcare providers. His experience in care coordination enhanced his skills in customer service and support.
Technical Skills and Expertise
Jonathan possesses a diverse skill set in various operating systems, including Windows, MacOS, and Kali Linux. He utilizes pentesting techniques and SIEM readouts to identify and address security vulnerabilities. Additionally, he has expertise in deploying infrastructure in both virtual and cloud-based environments, reflecting his strong desire to grow within the information security landscape.