Katie Cassidy
About Katie Cassidy
Katie Cassidy is an Operations Associate with expertise in data analysis and compliance management. She has extensive experience in healthcare operations, having held various roles in organizations such as Cooper University Health Care and the American Board of Internal Medicine.
Work at Headway
Katie Cassidy serves as an Operations Associate at Headway, a position she has held since 2023. In this role, she works remotely and is responsible for managing the credentialing and onboarding processes for over 500 new behavioral health providers each week. She utilizes tools such as Looker, Foundry, and Excel to conduct internal audits and analyze data trends, ensuring compliance with delegated payer contracts.
Previous Experience
Prior to her current role, Katie Cassidy held various positions in healthcare operations. She worked at Minded as a Clinical Operations Associate from 2022 to 2023, where she developed and implemented workflows that significantly reduced credentialing delays. Before that, she was a Program Associate at the American Board of Internal Medicine from 2020 to 2021 and served as a Program Manager at Cooper University Health Care from 2019 to 2020.
Education and Expertise
Katie Cassidy earned her Bachelor of Arts degree in Health Promotion & Wellness Management from Rowan University, completing her studies from 2014 to 2017. Her educational background supports her expertise in healthcare operations, particularly in credentialing and compliance. She acts as a content expert for credentialing questions and collaborates with cross-functional teams to ensure operational efficiency.
Background in Healthcare
Katie Cassidy has a diverse background in healthcare roles. She began her career as a Front Desk Receptionist at Kennedy Fitness & Wellness from 2014 to 2017. Following that, she worked as a Population Health Coach at Cooper University Health Care from 2017 to 2019. Her experience spans various aspects of healthcare management and operations, contributing to her current role in credentialing.
Achievements in Credentialing
In her previous roles, Katie Cassidy achieved a credentialing rate of over 85% within 20 days by developing and implementing effective workflows. She ensures compliance of over 25,000 provider files with delegated payer contracts through partnerships with external vendors, showcasing her ability to manage large-scale credentialing processes.